Privacy Policy

Effective Date: May 2, 2026

At Behavia Therapy, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit a form, communicate with us by phone or SMS, or otherwise interact with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number, and other contact details submitted through forms or communications.

  • Information you provide when contacting us, scheduling services, or inquiring about care.

  • Non-personal information such as browser type, IP address, and usage data collected via cookies and analytics tools.

Phone numbers are collected when you submit our Client Intake Form, Referral Form, Release of Information Form, or Contact Form on behaviatherapy.com, when you call or email our office, or when you provide your number directly to a member of our team.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries, schedule services, and communicate with you (including via SMS when you opt in).

  • Provide, coordinate, and improve our services.

  • Maintain the security and functionality of our website.

  • Comply with legal and regulatory requirements, including HIPAA.

3. SMS Communications

By providing your phone number and opting in, you consent to receive SMS messages from Behavia Therapy related to scheduling, appointment reminders, intake follow-ups, care coordination, and general service updates.

  • Message frequency varies based on your interaction with us.

  • Reply STOP at any time to opt out of future messages. You will receive a confirmation message and no further texts will be sent.

  • Reply HELP for assistance, or contact us at support@behaviatherapy.com.

  • Message and data rates may apply depending on your carrier.

  • Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services, such as customer service or scheduling platforms, is permitted only to operate the SMS program. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share it only with:

  • Service providers who help us operate the website, manage communications, or deliver services, under appropriate confidentiality and HIPAA agreements where applicable.

  • Authorities when required by law or legal process.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience, analyze usage, and improve site performance. You can manage cookie preferences through your browser settings.

6. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Protected health information is handled in accordance with HIPAA.

7. Your Choices

You may:

  • Request access to or correction of your personal data.

  • Opt out of SMS communications at any time by replying STOP to any message.

  • Request deletion of your phone number and SMS opt-in records by contacting support@behaviatherapy.com.

  • Opt out of other communications by contacting us directly.

  • Disable cookies in your browser (note: this may affect website functionality).

8. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. Behavia Therapy does not sell personal information.

9. Children's Privacy

Behavia Therapy provides services that often involve minors as clients, and information about children is collected only with verified parental or legal guardian consent as part of the intake and care process. We do not knowingly collect personal information from children online without parental consent. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with an updated effective date. Continued use of our website or services indicates your acceptance of any changes.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: support@behaviatherapy.com
Phone: (510) 903-1167
Mailing Address: 6701 Koll Center Parkway, Suite 250, Pleasanton, CA 94566

By using this website, you agree to the terms outlined in this Privacy Policy.